Fresher Technical Customer Support

JOB DESCRIPTION

The Brilliant Career You Love

• Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
• Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
• Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
• Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

• Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Consult best practice and work-around if the current product does not meet customers’ requirements.
• Generate database reports as requested from sales/marketing or line manager.
• Write some basic automation scripts to troubleshoot customers’ issues.
• Coordinate with development team to understand customers’ issues and get them solved.
• Demonstrate products to customers and follow up with their requests.