Gear Inc Tuyển Dụng Customer Support Agent

Hạn cuối: 31/07/2022

 

Gear Inc. is an American owned and operated Game Studios located in Hanoi and Danang, Vietnam, at the crossroads of Southeast Asia. A booming hub for innovation and a thrilling place to live and work!

We have an experienced, international team of developers working on top-grossing titles played by millions of casual and core gamers. We are growing our in-house projects and also collaborate with world-class partners like Scopely (WWE Champions, Looney Toons, Star Trek...) on some exciting titles.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, but that’s just the start!
Commitment to our people is our real strength and the key to our success. 

For more information, please visit our:

Gear Inc. - Where Work Is Play! 

Hanoi Office:

  • Address: No. 125D, Minh Khai Street, Hai Ba Trung district, Hanoi, Vietnam

  • Phone: + 84 24 3972 8621 

Mô tả công việc

  • Part-time: 4 shift/week

12AM - 6AM / 6AM - 12PM / 12PM - 6PM / 6PM - 12AM 

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Meet personal/team’s targets

  • Keep records of issues/problem for further investigation from functional teams

  • Follow communication procedures, guidelines, and policies

  • Work with managers on the customer feedback 

Yêu cầu công việc

  • Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)

  • Good computer skills (familiar with MS Office & Google applications).

  • Familiar with smartphone/ mobile device/mobile applications

  • Excellent interpersonal skills.

  • Attention to details and desire to learn

  • High sense of responsibility and enthusiasm.

  • Ability to work independently and in a team.

  • Flexible, adaptable to new changes

  • College students and freshmen are preferable

  • For those who have outstanding performance after 3 months, we may extend the contract for full-time employment. 

Quyền lợi Ứng viên

  • Attractive benefits (PT: 35,000 - 40,000 VND/hour)

  • International, fun, and professional working environment.

  • Continuous training to fully develop your potential

  • An open and honest culture where people are valued, treated fairly, trusted, and empowered.

  • Flexible working hours.

  • Nap room for a quick rest

  • Laptop/computer and other equipment is provided

  • Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games

  • In-house classes: Yoga and BJJ

  • 200% pay on holidays and 300% on Tet 

Submit your CV to hello@gearinc.com 

Thông tin tuyên dụng

Mức lương: Đăng nhập để xem mức lương
Loại hình: Part-time
Chức vụ: Nhân viên
Kinh nghiệm yêu cầu: Chưa có kinh nghiệm
Địa điểm làm việc: Hà Nội
Tên người nhận hồ sơ: Gear Inc
Email: hello@gearinc.com
Điện thoại: N/A

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