Grab Việt Nam Tuyển Dụng Partner Support Associate Full-time

Ngày đăng: 15/08/2021

Hạn cuối: 22/08/2021

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

DAY-TO-DAY ACTIVITIES

Manage a team of agents who support drivers/ users/ corporate partners and any escalation from the Key Accounts.
Make sense of data on user behaviour and providing sound insights on issues and potential improvements on partnership quality
Oversee the support policies and strategize/ideate ways to prioritize users satisfaction as well as increase efficiency
Operationalise strategic processes/changes and finding ways to automate manual operations
Act as a project owner to new products that are being launched and to provide valuable insights on how a product should be rolled out (eg. when/how/who to roll out the product to)
Collaborate closely with cross-functional teams across Grab (Strategy Team, Commercial Team, Product Team, Customer Experience, etc)
Support any ad hoc tasks assigned by the team
Go on-ground to further understand pain points of our users

THE MUST HAVE

Candidate must possess at least a quantitative Bachelor’s Degree in the following fields Degree in Business / Logistic / Finance / Management / Economics or equivalent)
Up to three (3) years of professional working experience in solid quantitative and analytics roles (e.g. operations, strategy, consulting, business intelligence or investment banking)
Good communication and stakeholder management skills, demonstrated by capability to synthesize a large amount of information into a clear message
Proven ability to solve complex business problems creatively and effectively in a reliable and timely manner
Strong business acumen, consumer focused and results-oriented in all aspects of planning and delivery
High-performing and adaptable in a semi-structured environment and organisation that changes frequently
Ability to look beyond individual issues to identify broader themes with wider-reaching impact
Proficiency in Excel and Google Sheets is a MUST
SQL/Python/ is a huge plus
Strong attention to detail
“Go-getter” attitude and always willing to help other members of the team whenever needed
Demonstrate strong interest and understanding of Grab’s business