Grab Việt Nam Tuyển Dụng Risk Ops Analyst Full-time

The Day-to-Day Activities

• Functional - Support our customers & fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking, and other payments technologies.
• Perform risk analysis on transactions to determine if there are any fraud patterns
• Clear the Payment Risk queues - Tickets related to fraudulent charges, escalations on decline payments due to elevated Risk factors and review on potential elevated risk customers.
• Work on Slack and emails channels
• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests.
• Show dedication and ownership of clearing the queues - adhere to Service Levels.
• Provides coaching, advice and guidance based on case findings.
• Other duties as assigned by Management or reporting Line Manager.
• Customer - Meet the customer metrics (CSAT) and NPS target for business
• Financial - Contribute towards cost saving and financial optimization projects.
• People - Culture fit – aligned to our 4H principles.

The Must-Haves

• Ability to proficiently use all MS Office products.
• Having a knowledge of SQL.
• Excellent written and verbal communication skills (English and Vietnamese).
• Self-motivated, as well as the ability to work in a team environment.
• Training development experience is a plus.
• Ability to bring day-to-day experience to the subject matter– both content and its context for the business. 
• Fair knowledge of the content/topical area.
• Possibility to work on weekends (flexible schedule)
• Be detailed and quality oriented as well as have strong analytical and problem-solving skills.
• Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.

The Nice-to-Haves

• Ability to write a SQL script
• Experience in payment fraud/risk, especially for Fintech

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