Home Credit Vietnam Tuyển Dụng Customer Journey Specialist Full-time

Hạn cuối: 13/11/2021

Founded in 1997, Home Credit Group is an international consumer finance provider with operations in 10 countries, including Europe, Asia, and America. Officially operated in Vietnam since 2008, the global Home Credit group has become one of the leading consumer finance companies with a network of 11 million customers, and nearly 10.000 talented employees, providing the best financial solutions for customers. Many prestigious global entities have recognized the company as “Best Consumer Finance Company” & “Most Innovative Consumer Finance Company” for our contributions to the Vietnam market.

Position: CUSTOMER JOURNEY SPECIALIST

KEY RESPONSIBILITIES

  • Implement and optimize customer journeys
  • Support identification of pain points in the customer journey and run actions to eliminate those to deliver high performing, agile customer interactions and touchpoints
  • Understand the key interactions in the customer lifecycle and drive relevant changes using CRM strategies and developments
  • Utilize customer and market insight including user behavior analysis in improving and digitalizing the customer journey
  • Use research methods and data channels of customer experience to understand issues and implement change
  • Lead cross functional initiatives that significantly impact customer experience

JOB REQUIREMENTS

  • At least 1-2 year of work experience in banking or consumer finance.
  • Experience with product management and customer journeys definition
  • Experience with re-designing pain points leading to funnel reductions
  • Understanding of CRM processes and campaign life cycle
  • Good verbal and written English language
  • Basic analytical skills
  • Experience with project management

COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24/7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World

HOW TO APPLY

Kindly send your CV to email: recruitment@homecredit.vn or tuyendung@homecredit.vn

Title: [HOMECREDIT-112021] Customer Journey Specialist - Full Name

Thông tin tuyên dụng

Mức lương: Đăng nhập để xem mức lương
Loại hình: Full-time
Chức vụ: Nhân viên
Kinh nghiệm yêu cầu: 1 năm
Địa điểm làm việc: Hồ Chí Minh
Tên người nhận hồ sơ: N/A
Email: recruitment@homecredit.vn
Điện thoại: N/A

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