Tiki Tuyển Dụng Chuyên Viên Tikicare Payment Full-time

Hạn cuối: 31/07/2021

ABOUT TIKI

From what started 10 years ago as a one-man dream to venture into the unexplored land of e-commerce in Vietnam, Tiki.vn today is considered among the top B2C e-commerce players in Vietnam. From a small online bookstore, Tiki is expanding intensively to other categories. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning is the core foundation of our culture. 

JOB DESCRIPTION
As a (Senior) Tikicare Payment, your will directly supervise a team of 7-10 front line employees to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.
Key Accountability 01

  • Confirm transactions performed via payment gateway.
  • Check, monitor and identify fraudulent and high-risk transactions.
  • Interact with banking to improve services.
  • Review, investigate and handle extraordinary transactions which was notified by customers or partners.
  • Perform collection and refund operations through payment gateways, electronic wallets
  • Cooperate with manager to handle problems and improve the payment process.
  • Find out about reasons causing customer‘s unsatisfied feeling and propose solutions to improve.
  • Perform other duties or responsibilities as assigned.

Key Accountability 02

  • Support the agents on providing accurate, efficient resolutions to complex escalated customer issues. Identify, remove obstacles (if needed), then frames and escalates issues to related departments if they cannot be resolved quickly.
  • Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
  • Support individuals to achieve their personal goals including goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.

JOB REQUIREMENTS

  • Bachelor Degree is required
  • Minimum 1 -2 experience years in payment of commercial electronic environment
  • Good interpersonal skills
  • Good conflict resolution skills
  • Ability to multitask
  • Ability to work in a team
  • Have good sense of judgment
  • Good managerial skills

Ứng tuyển bằng cách gửi CV về email: huyen.nguyen1@tiki.vn với tiêu đề [TIKI - 0621] Tikicare Payment Executive - Họ tên

DEADLINE: 31/07/2021

Thông tin tuyên dụng

Mức lương: Đăng nhập để xem mức lương
Loại hình: Full-time
Chức vụ: Nhân viên
Kinh nghiệm yêu cầu: 1 năm
Địa điểm làm việc: Hồ Chí Minh
Tên người nhận hồ sơ: Ms. Huyen
Email: huyen.nguyen1@tiki.vn
Điện thoại: N/A

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