Phuong L. (Uni)


SMB Incubation Manager tại TikTok

Chương trình mentoring của Phuong L. (Uni)

Giới thiệu bản thân

Results-oriented professional with years of experience in development and optimal processes establishment. Demonstrated success in enhancing customer satisfaction, and maximizing operational efficiency.

Kinh nghiệm làm việc

  • SMB Incubation Manager


    03/2022 - Hiện tại
  • Business Development Manager


    09/2020 - 03/2022
  • Community/Event Lead


    - Act as Account Manager for top enterprises and building landlord, run pre-move-in meetings and orientation (on-board) with new accounts.
    - Maintain customers' ongoing experience by NPS (Net-Promoting-Score) above 80% using Zendesk system.
    - Ensure operating procedures as WeWork policies, deploy and update to members via newsletters, broadcasting, etc.
    - Control and manage OPEX budget and invoices collection, seen as Top 1 cost-allocating building in SEA.
    - Brainstormed and implemented weekly internal events, executed events' logistics with above 200 guests.

    08/2019 - 08/2020
  • Senior Business Development Manager


    - Expanse market strategically and oversee business development efforts for OYO with a goal to onboard high-quality hotels.
    - Conducted sales pitches and presentations, negotiate business and financial terms to meet hotel owners' partnership agreement.
    - Led and coached team of 6 BDs and ensure Team Target.
    - Ensure smooth live time, training and update hotels on PMS/Channel Manager system.
    - Individually achieved 30% of country live properties.

    05/2018 - 08/2019

Quá trình học tập

  • Foreign Trade University

    International Business/Trade/Commerce

  • Columbia Southern University

    Master of Business Administration

Hoạt động ngoại khóa

  • AIESEC in Vietnam

    Trainee Nominated Manager

    01/2012 - 01/2014

Tên giải thưởng


    Issued by HULT PRIZE associated with FTU

  • FTU Charms

    Issued by Foreign Trade University


Kỹ năng & chứng chỉ


Business Development

Digital Marketing for Accommodation Providers

Hotel Link

P&G CEO Academy

Procter & Gamble

Operations Management

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