Phuong L. (Uni)

fMENTORING

SMB Incubation Manager tại TikTok

Theo dõi

Chương trình mentoring của Phuong L. (Uni)

Giới thiệu bản thân

Results-oriented professional with years of experience in development and optimal processes establishment. Demonstrated success in enhancing customer satisfaction, and maximizing operational efficiency.

Kinh nghiệm làm việc

SMB Incubation Manager

TikTok

03/2022 - Hiện tại
Business Development Manager

SHOPLINE

09/2020 - 03/2022
Community/Event Lead

WeWork

- Act as Account Manager for top enterprises and building landlord, run pre-move-in meetings and orientation (on-board) with new accounts.
- Maintain customers' ongoing experience by NPS (Net-Promoting-Score) above 80% using Zendesk system.
- Ensure operating procedures as WeWork policies, deploy and update to members via newsletters, broadcasting, etc.
- Control and manage OPEX budget and invoices collection, seen as Top 1 cost-allocating building in SEA.
- Brainstormed and implemented weekly internal events, executed events' logistics with above 200 guests.

08/2019 - 08/2020
Senior Business Development Manager

OYO

- Expanse market strategically and oversee business development efforts for OYO with a goal to onboard high-quality hotels.
- Conducted sales pitches and presentations, negotiate business and financial terms to meet hotel owners' partnership agreement.
- Led and coached team of 6 BDs and ensure Team Target.
- Ensure smooth live time, training and update hotels on PMS/Channel Manager system.
- Individually achieved 30% of country live properties.

05/2018 - 08/2019