Quynh Dinh


Strategy and Planning Senior Associate tại Lazada Vietnam


Chương trình mentoring của Quynh Dinh

Giới thiệu bản thân

Strategy and Planning Senior Associate at Lazada Vietnam

Kinh nghiệm làm việc

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    Strategy and Planning Senior Associate

    Lazada Vietnam

    *Strategy and Planning Senior Associate (Jun 2022 - Present)

    *Strategy and Planning Associate (Dec 2020 - Jun 2022)
    - Working closely with category & business leaders to review performances, analyze key impacting factors & deep dive potential areas for growth
    - Building, developing, and maintaining automated dashboards for performance tracking & analysis serving categories’ demand
    - Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes
    - Working closely with Business Intelligence Team in building structured layered tables, setting up metrics reflecting business strategy and monitoring performance
    - Ad-hoc reporting, data analysis for optimization

    *Management Associate (May 2019 - Dec 2020)
    - Marketing Solution Management
    + Coordinating with Commercial team and Marketing solution managers to provide marketing services for brands on the platform
    + Training and boarding brands with Marketing solution tools & Lazada onsite packages
    + Coordinate and work with the category management teams on brand campaigns & performance
    + Conduct data analysis and reporting on brand performance and Lazada platform insights
    + Automating brands’ data extraction process in terms of marketing partners
    - Customer care PMO:
    + Supporting project managers to improve both customer experience and operation efficiency
    + Performing User Acceptance Test (UAT) and overseeing the rollout of features, which requires right communication and close coordination with developer and operation teams

    05/2019 - Hiện tại
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    Customer Service Executive

    Avery Dennison

    - Managed 30 factories in terms of order processing and handling customers’ complaints.
    - Ensured the enquiries and requests are addressed in a timely manner.
    - Coordinated with Sales team and Product team to ensure the product quality and customers’ requirements were met
    - Shared with team members on new product, system knowledge to enhance customer experience.

    04/2017 - 01/2019

Quá trình học tập

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    Foreign Trade University

    International Business

    09/2013 - 09/2017

Hoạt động ngoại khóa

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    Global volunteer

    01/2019 - 02/2019

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