#

Quynh Dinh

fMENTORING

Strategy and Planning Senior Associate tại Lazada Vietnam

1

Chương trình mentoring của Quynh Dinh

Giới thiệu bản thân

Strategy and Planning Senior Associate at Lazada Vietnam

Kinh nghiệm làm việc

  • favicon_icon

    Strategy and Planning Senior Associate

    Lazada Vietnam

    *Strategy and Planning Senior Associate (Jun 2022 - Present)

    *Strategy and Planning Associate (Dec 2020 - Jun 2022)
    - Working closely with category & business leaders to review performances, analyze key impacting factors & deep dive potential areas for growth
    - Building, developing, and maintaining automated dashboards for performance tracking & analysis serving categories’ demand
    - Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes
    - Working closely with Business Intelligence Team in building structured layered tables, setting up metrics reflecting business strategy and monitoring performance
    - Ad-hoc reporting, data analysis for optimization

    *Management Associate (May 2019 - Dec 2020)
    - Marketing Solution Management
    + Coordinating with Commercial team and Marketing solution managers to provide marketing services for brands on the platform
    + Training and boarding brands with Marketing solution tools & Lazada onsite packages
    + Coordinate and work with the category management teams on brand campaigns & performance
    + Conduct data analysis and reporting on brand performance and Lazada platform insights
    + Automating brands’ data extraction process in terms of marketing partners
    - Customer care PMO:
    + Supporting project managers to improve both customer experience and operation efficiency
    + Performing User Acceptance Test (UAT) and overseeing the rollout of features, which requires right communication and close coordination with developer and operation teams

    05/2019 - Hiện tại
  • favicon_icon

    Customer Service Executive

    Avery Dennison

    - Managed 30 factories in terms of order processing and handling customers’ complaints.
    - Ensured the enquiries and requests are addressed in a timely manner.
    - Coordinated with Sales team and Product team to ensure the product quality and customers’ requirements were met
    - Shared with team members on new product, system knowledge to enhance customer experience.

    04/2017 - 01/2019

Quá trình học tập

  • favicon_icon

    Foreign Trade University

    International Business

    09/2013 - 09/2017

Hoạt động ngoại khóa

  • favicon_icon

    AIESEC

    Global volunteer

    01/2019 - 02/2019

Kỹ năng & chứng chỉ

IELTS

7.5

Hiện chưa có đánh giá nào

Có thể bạn quan tâm