fMENTORING
Chương trình mentoring của Quynh Dinh
Giới thiệu bản thân
Strategy and Planning Senior Associate at Lazada Vietnam
Kinh nghiệm làm việc
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Strategy and Planning Senior Associate
Lazada Vietnam
*Strategy and Planning Senior Associate (Jun 2022 - Present)
*Strategy and Planning Associate (Dec 2020 - Jun 2022)
- Working closely with category & business leaders to review performances, analyze key impacting factors & deep dive potential areas for growth
- Building, developing, and maintaining automated dashboards for performance tracking & analysis serving categories’ demand
- Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes
- Working closely with Business Intelligence Team in building structured layered tables, setting up metrics reflecting business strategy and monitoring performance
- Ad-hoc reporting, data analysis for optimization
*Management Associate (May 2019 - Dec 2020)
- Marketing Solution Management
+ Coordinating with Commercial team and Marketing solution managers to provide marketing services for brands on the platform
+ Training and boarding brands with Marketing solution tools & Lazada onsite packages
+ Coordinate and work with the category management teams on brand campaigns & performance
+ Conduct data analysis and reporting on brand performance and Lazada platform insights
+ Automating brands’ data extraction process in terms of marketing partners
- Customer care PMO:
+ Supporting project managers to improve both customer experience and operation efficiency
+ Performing User Acceptance Test (UAT) and overseeing the rollout of features, which requires right communication and close coordination with developer and operation teams05/2019 - Hiện tại -
Customer Service Executive
Avery Dennison
- Managed 30 factories in terms of order processing and handling customers’ complaints.
- Ensured the enquiries and requests are addressed in a timely manner.
- Coordinated with Sales team and Product team to ensure the product quality and customers’ requirements were met
- Shared with team members on new product, system knowledge to enhance customer experience.04/2017 - 01/2019
Quá trình học tập
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Foreign Trade University
International Business
09/2013 - 09/2017
Hoạt động ngoại khóa
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AIESEC
Global volunteer
01/2019 - 02/2019
Kỹ năng & chứng chỉ
IELTS
7.5
Hiện chưa có đánh giá nào
