Senior Relationship Manager

Standard Chartered Bank

Enterprise Account Manager

SmartOSC

• Established a trusted advising relationship with the customer’s key stakeholders and recommend valuable services/solutions to meet sales targets.
• Acted as the primary point of contact to onboard new clients after signing contracts.
• Worked closely with delivery team to manage project progress and provided updates to internal and external stakeholders.

Carrier Relations Manager - Global Business

FPT Telecom

• Served as the lead point of contact for all customer account management matters (pitching, proposal, contract negotiation and development, accounting, problem management…).
• Developed business with new and existing partners and identify areas of improvement to increase sales.
• Ensured timely and successful delivery of company’s solutions according to customer’s needs.

Project Manager

Nexus FrontierTech

• Actively managed multiple international software development projects including schedule planning, resource management, risk and quality management.
• Liaised with stakeholders such as clients, technical architects, quality control and other department members to ensure meeting client’s requirements, deadlines and expectations.
• Responsible for creating daily and weekly reports for overviews of projects.

Field Services Project Manager

Mintel

2018: Field Services Project Manager
• Effectively managed multiple bespoke field research projects simultaneously, regarding quality assurance, in-store audits and product retrievals, by involving in the planning of project milestones, deadlines, budgets, final delivery and invoices to clients.
• Handled a wide network of international field agents, including recruiting, training, scheduling, and payments according to each allocated project’s quality standards.

2017-2018: Operations Executive
• Responsible for inputting and translating product information onto a comprehensive database.

Commercial Credit Analyst

Shinhan Bank

• Responsible for verifying customers’ credit applications, proposing credit limits and solving delinquency matters.
• Examined customer documentation to detect fraudulent information and ensure compliance with relevant banking regulations.
• Extensively liaised with customers through phone calls and face-to-face meetings. Collaborated considerably with Sales teams to deliver an effective service and achieve sales targets.