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Lê Đức Minh

Base Mentoring

Head of Customer Onboarding tại Base Enterprise

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Chương trình mentoring của Lê Đức Minh

Giới thiệu bản thân

A Builder & Imagineering.
Obsessing with Customer Experience.
"Work hard, be kind, and amazing things will happen"

Kinh nghiệm làm việc

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    Head of Customer Onboarding

    Base Enterprise

    In charge of creating & optimizing customers' journey pre-sales and after-sales. Define & implement strategies to improve the experience of both internal & external customers. Oversee the operation of Customer Onboarding Team, including Solution Engineer, Customer Onboarding, and Professional Service. Starting with a team of 10 members now I have 22 teammates.

    03/2021 - Hiện tại
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    Customer Onboarding Manager

    Base Enterprise

    In charge of onboarding Key Accounts, and leading a team of 10 members. Building & maintaining sets of tools, and materials to onboard Key Accounts as well as serve other teams internally.

    09/2020 - 03/2021
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    Customer Onboarding Specialist

    Base Enterprise

    Specialize in Customer Experience and Product Adoption, building - maintaining tools and guidelines for customers. Had a chance to be a mentor of three.

    09/2019 - 09/2020
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    Teaching Assistant

    ILA Vietnam

    Handling operational activities in classroom, managing class schedule, and develop teaching materials. Also a main contact point for parents.
    (I did this because I like working with kids!)

    03/2019 - 08/2020
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    Area Store Manager

    The Coffee House

    Forming teams with one single idea that is human-centric. Developing strategics and operational plans for teams.

    12/2017 - 08/2019
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    Game Developer

    VNG

    Being a member of GS1 team, primarily focused on web-based games. Main duties were working with design team to create storyline.

    08/2017 - 12/2017
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    Store Manager

    Passio Coffee

    In charge of maintaining store operations. Designed & executed onboarding process.

    02/2017 - 07/2017

Quá trình học tập

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    Michigan State University

    Computer Science

    - 10/12 học kỳ nằm trong Dean's và President's List.
    - Tốt nghiệp Cử nhân Danh dự (Cum Laude).

    09/2012 - 12/2016

Hoạt động ngoại khóa

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    Phi Theta Kappa International Honor Society.

    Member

    01/2013 - 12/2016
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    Vietnamese Student Association

    Ambassador

    Thành viên đồng tổ chức các hoạt động gây quỹ cho Hội sinh viên Việt Nam tại Michigan State University.

    01/2014 - 05/2016
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    Xe Bus Yêu Thương

    English Teacher

Tên giải thưởng

  • Iconic Builder of 2021

    Base Enterprise

    12/2021
  • Best Customer Onboarding of 2020

    Base Enterprise

    12/2020
  • Employee of the Year @ The Coffee House

    12/2018
  • Á Quân SpartaHack 2016.

    Giải nhì trong cuộc thi SpartaHack 2016 do Google Firebase cấp được tổ chức tại Michigan State University

    10/2016
  • Á Quân SpartaHack 2016.

    Giải nhì trong cuộc thi SpartaHack 2016 do Google Firebase cấp được tổ chức tại Michigan State University

    10/2016
  • Học bổng toàn phần bậc Thạc Sĩ - IRO

    Đại học Salzburg, Áo.

    06/2016
  • Dean's & President's List

    Dean’s & President’s List dành cho sinh viên xuất sắc trong suốt 10/12 học kỳ.

    01/2013
  • #YouAreWelcomeHere Scholarship

    Học bổng toàn phần bậc Cử nhân @ Michigan State University

    06/2012

Kỹ năng & chứng chỉ

Leadership

Customer Experience

Customer Success

Customer Centric

Project Management

Logical Thinking

Teamwork

Visualization

Coffee & Beer Brewer ;)

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