Operations Data Analyst

Littlepay Ltd. (London, UK)

1. Elicit requirements and build internal dashboards, cross functional reports to support operational performance.
2. Monitor and maintain the data notifications and alerts within parameters as part of the operations team.
3. Make data-driven recommendations to optimise customers experiences and revenue generation and retention.
4. Interpret data by understanding how stakeholders interact with Littlepay and be able to communicate that both internally and externally.

Operations Analyst

Foodhak (London, UK)

1. Reviewed and improved the workflows increasing the effectiveness of internal collaboration.
2. Gathered and analyzed data indicating the areas that need to be improved to drive the revenues and reduce the costs.
3. Developed problem solutions by describing requirements in a work-flowchart and diagram; studied system capabilities; analyzing alternative solutions; prepared system specifications; and wrote program.
4. Forecasted the demand of the finished products and prepared for production planning.

Key Achievements:
1. Designed totally new operations workflows; provided analysis and reports using G-sheet, SQL, and Data Studio.
2. Evaluated warehouse management system vendors and run successfully the new WMS system.
3. Increased the order fulfillment rate up to 95%.

Associate Business Consultant Manager

GCOMM Vietnam

1. Conducted research and provided business consultancy, key focuses on market segmentation, product innovation, route to market, sales plan, and customer acquisition.
2. Used various research methodologies, such as interviews, surveys, focus group desk research to study quantitative and qualitative consumers insights.
3. Managed the team of 3 analysts to address customers' demands, engaged with key stakeholders, and presented to the clients’ board of management on the research insights.

Key Achievements:
1. Won 10 clients from 4 industries, including dairy, beverages, home appliance, and phone app sector.
2. Increased revenue by 30% by using our market intelligence studies for an imported dairy brand in Vietnam.
3. Top-performing employee in the first half of the year 2020.

International Business Development Executive

Vietnam Dairy Products J.S.C (Vinamilk, Vietnam)

1. Maintained relationships through phone calls, face-to-face meetings, email with customers; and identified potential international business customers in the Asia-Pacific region, reviewed progress on agreed business KPI with current partners.
2. Ensure the good selling price for Vinamilk based on forecasting the market prices for each country with different SKUs and calculating raw material and logistic costs.
3. Collaborated with the marketing team to define go-to-market strategy managing brand performance.
4. Collaborated with manufacturing factories and supply chain department for buying the raw materials for manufacturing, production/delivery schedules and export procedures.
5. Represented the company in the overseas food fairs.