Uyên Nhi

fMENTORING

Information Technology Business Analyst tại FPT Software

Theo dõi

Chương trình mentoring của Uyên Nhi

Giới thiệu bản thân

I'm Uyen Nhi (Stephanie) - an enthusiastic customer service professional with 3 years of experience working as a liaison between online merchants and the e-commerce app developer. Skilled communicator with a knack for business-minded, critical thinking, and problem-solving skills.

Kinh nghiệm làm việc

Information Technology Business Analyst

FPT Software

FPTSoftware is a pioneer in digital transformation and a leader in consulting, providing and deploying technology and telecommunications services and solutions.
+ Conducting requirement elicitation from customers.
+ Clarifying requirements with stakeholders.
+ Writing user stories and screen descriptions documentation and transferring it to the development team.
+ Conducting demonstration to illustrate the system to prospects.
+ Training end-users about the system.

02/2022 - Hiện tại
Customer Support Team Leader

BSS Commerce

BSS Commerce is a full-service web development agency with a 9-year experience in providing e-commerce solutions for multiple platforms, mainly on Magento and Shopify.

In which, Shopify Team focuses on providing B2B apps and customization services for online merchants.

Main tasks:
+ Building documents and procedures for the Customer Success Team.
+ Planning strategies to improve the performance of the team.
+ Training and supporting members (a team of 5 people.)
+ Assigning tasks and monitoring the working of members.
+ Accessing and evaluating the performance of members at work.
+ Reporting results of the Customer Success Team to Project Manager.
+ Getting connected with and supporting key customers of the projects.

Achievement: Top 6 nominators for Fire of The Year Award (The Most Excellent Individual of The Year.)

01/2018 - 01/2022
Content Writer

MMO Team Content

MMO Team is a content wring agency that handles keyword research, content strategy development, and SEO-friendly content writing to attract more traffics to websites and help convert visitors into buyers.

The job provides me opportunities to pursue my writing hobby and continuously improve my research and writing skills.

Main tasks:
+ Collaborating with this online agency to write blogs or product descriptions.
+ Working under strict requirements and deadlines.
+ Improving the abilities to research information and write articles in English.

Achievement: Being the White-pen writer (Level 1) of the team.