Trang Pham

Business Performance Management & PMO tại Grab

Theo dõi

Hồ sơ
Đánh giá

Chương trình mentoring của Trang Pham

Giới thiệu bản thân

A digital enthusiast with an agile & customer-centric mindset. Analytical & strategic thinking are my core strengths. I bring the highest standards to my work.

Kinh nghiệm làm việc

Business Performance Management & PMO

Grab
Project Manager, Pulse Ecosystem

Prudential Vietnam

- Support Program Manager in successfully releasing Pulse ecosystem to Vietnam market on March 2020 & ensure continuous delivery & improvements
- Follow up with external partners on issues and enhancements
- Manage UAT & QC team in terms of delivery timeline & release quality
- Manage & monitor project risks, project costs & government relations
- Apply & promote agile project management within the team & across the organization
Project Manager, Net Promoter Score & Customer Experience

Manulife Vietnam

- Cooperated in Regional projects: Customer Journey Optimization, Customer Portfolio Management,…
- In charge of Net Promoter Score’s implementation:
+ Implement & monitor tNPS & rNPS scores
+ Cooperate among departments in huddle meetings for new initiatives
+ Consulted & co-ordinated with internal and external stakeholders on implementation of over 20 customer-driven initiatives that resulted in 25% increase in all tNPS scores
+ Monitored & evaluated results of Net Promoter Scores & System
Project Manager, Digitalize Customer Journey (Overseas Assignment)

Manulife Philippines

- Successfully developed a proposal for customer journey transformation by:
+ mapping & analyzing current customer journey in Manulife vs. competitors’ branches,
+ managing vendor selection process,
+ cooperated with related departments to map out the new journey
Management Trainee

Manulife Vietnam

- Rotated through all core departments, mentored by leadership team
- Participated in digital transformation projects: tablet & web-based financial analysis solution (ePOS), steptracking/reward mobile app (MOVE), Net Promoter Score, eClaims,...
- Generated practical feasible business initiatives: New Purchase tNPS Score increased 17.8% in September 2017
- Developed an exclusive VIP Customer Loyalty Program in June 2018
Junior Data Analyst

Passion Investment

- Collaborate with Project Manager in analysis and forecast movement and trend of logistics & textile industries.
- Forecast demand. Use statistical analysis to identify insights and conclusion- Collaborate with Project Manager in analysis and forecast movement and trend of logistics & textile industries. - Forecast demand. Use statistical analysis to identify insights and conclusion