Product Management

OpenCommerce Technology solution for Ecommerce

- Working with Customers to understand their business process & pain points
- Collaborating with Marketing, Sales, CS & Operation department to build Product Roadmap
- Develop BPMN, Activity diagram, Prototype and SRS
- Collaborating with Development team to develop & verify new features
- Launching new features, giving Demo to internal teams & externall users
- Interviewing users to clarify their expectation & difficulties when using products to make improvements
- Collaborating with Data team to build Dashboard & alert to monitor product s performance

Product Owner

OKXE Inc - Ecommerce platform specializing in Motorbike transaction

- Collaborating with Stakeholders to build Product Vision, Strategy and Scope
- Develop/Maintain Product roadmap and Product backlog
- Collaborating with IT leaders to develop Information architecture, Data flow, Prototype and SRS
- Collaborating with Scrum team to implement Product backlog items to meet Acceptance .Criteria and Definition of Done
- Validate if the Sprint goal is met & the value is created by quantitive metrics

Business Analyst

Bkav Corporation - IT Outsource

- Collaborating with Stakeholders to collect, elicit and clarify Product Vision, Objectives 
and Requirements
- Understanding business processes to translate business needs and requirements into solution in SRS documents, UML diagrams and prototypes to support product development
- Collaborating with Development team to ensure all the Business requirements are fulfilled
- Developing BA processes and convention documents

Business Analyst

Stringee - SAAS Startup in Communication platform

- Collaborating with Stakeholders to collect and elicit Business requirements
- Preparing Project timeline, Product roadmap and Sprint backlog
- Being responsible for SRS documents and Bidding documents
- Providing product training and solution presentation to Stakeholders

DEPUTY HEAD OF IT HELP DESK & CX EXPERT

Topica Edtech Group - Edtech Startup

- Observing and analyzing end to end business processes to identify problems in the process, human and service to standardize processes based on ITIL, Lean & Agile
- Analyzing and validating Customer journey to recommend modification and improvement to each touch point for better Customer Experience
- Building metrics and KPIs to evaluate IT service team s performance to provide appropriate coaching about service, procedures, processes

TECHNICAL SUPPORT LEADER & PROJECT ASSISTANT

BSS Group - Technology Company providing Ecommerce website solution

- Analyzing clients business demands to consult solutions to their Ecommerce website
- Leading a project team of 10 members to develop and maintain Ecommerce websites
- Implementing Lead scoring and approaching potential customers
- Establising strong relationships with clients and customers to increase Repeat and Referral sales.