Squad Leader - Product Owner

Techcombank (TCB)

Support the bank’s digital strategy by identifying the needs of internal and external customers and by the development of products tailored to enrich customer experience throughout their life cycle with the bank
Design and develop products that maximize value and ensure customer satisfaction through digital initiatives
Gather customer insights from Tech platform partners, develop product requirements and manage the end to end delivery of tasks through agile project management
Responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting Initiatives Director to deliver the customer journey roadmap
Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barrier to progress for 1-2 squad
Lead team efforts in continuous improvement, define and implement stories to increase the velocity and quality program

Senior Product Operations - Digital Financial Service

One Mount

Ascertain that all systems are functioning properly and in compliance with our quality guidelines.
Operate a remote sales force to serve the company, achieving a conversion rate of over 100% and double the conversion rate.
Ensure that all company procedures are as efficient as possible.
Establish KPIs for production and conduct quality checks.
Daily activities are being monitored, and possible difficulties are being addressed as they emerge.
Create processes that satisfy our company's goals while also ensuring compliance.

Chief Operating Officer

POS365.VN - VNLife Ecosystem

The goal of a leading firm is to be the best in its sector.
Partner with AEON Mall and MB Bank to negotiate and close agreements. VNPay,...
Increase the company's revenue by more than 500%.
Make company strategies, plans, and processes and put them into effect.
Oversee the day-to-day operations of the firm as well as the work of executives (IT, Marketing, Sales, Finance, and so on).
Participate in growth-related activities (investments, acquisitions, corporate alliances, etc.).

Project Manager - Chief Executive Officer

VNP Group - Westay

Designed and implemented business operations
Raised revenue of company up to 300% with 20% cost decrease
Established policies that promoted company culture and vision
Drove the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
Employed various initiatives to coach employees to optimize their capabilities.
Assessed and implemented improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

Executive Assistant To Chief Executive Officer

PowerGate Software

Coordinate and deal with clients oversea
Organized board meetings; handled board meeting logistics; sent documents for review prior to meetings; took and distributed notes; and fielded general board member questions.
General administrative and clerical duties were performed.
Drafted and translated a outsourcing contract for a corporation

Project Manager

Hexa Company

Reviewed project plan to determine time-frame, funding limitations, procedures, staffing requirements and allotment of resources to various phases of the project.
Established work plan and staffing for each project phase and arranges for recruitment or assignment of project staff.
Tracked actual performance against planned project performance, analyzes variances, and work with project team to ensure all customer needs are met while maintaining control of the project.
Managed team of 4 people
Developed Website teaching quickbooks for Students all over the world

Assistant To Vice President Operations

Goldsun Focus Media

Assisted in end to end recruitment
Created interview appointments
Created job advertisements, phone screen applicants
Completed appropriate paperwork for new and exiting employees