Lưu Linh Trang

Squad Leader - Product Owner tại Techcombank (TCB)

1 mentee
1 h

Chương trình mentoring của Lưu Linh Trang

Giới thiệu bản thân

8-years experience in leadership role
8-years experience in Technology domain
Champion at Nielsen Case Competition and Google Hackathon
FTU and Dongbu Scholarship for best student

Kinh nghiệm làm việc

  • Squad Leader - Product Owner

    Techcombank (TCB)

    Support the bank’s digital strategy by identifying the needs of internal and external customers and by the development of products tailored to enrich customer experience throughout their life cycle with the bank
    Design and develop products that maximize value and ensure customer satisfaction through digital initiatives
    Gather customer insights from Tech platform partners, develop product requirements and manage the end to end delivery of tasks through agile project management
    Responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting Initiatives Director to deliver the customer journey roadmap
    Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barrier to progress for 1-2 squad
    Lead team efforts in continuous improvement, define and implement stories to increase the velocity and quality program

    01/2022 - Hiện tại
  • Senior Product Operations - Digital Financial Service

    One Mount

    Ascertain that all systems are functioning properly and in compliance with our quality guidelines.
    Operate a remote sales force to serve the company, achieving a conversion rate of over 100% and double the conversion rate.
    Ensure that all company procedures are as efficient as possible.
    Establish KPIs for production and conduct quality checks.
    Daily activities are being monitored, and possible difficulties are being addressed as they emerge.
    Create processes that satisfy our company's goals while also ensuring compliance.

    04/2021 - 01/2022
  • Chief Operating Officer

    POS365.VN - VNLife Ecosystem

    The goal of a leading firm is to be the best in its sector.
    Partner with AEON Mall and MB Bank to negotiate and close agreements. VNPay,...
    Increase the company's revenue by more than 500%.
    Make company strategies, plans, and processes and put them into effect.
    Oversee the day-to-day operations of the firm as well as the work of executives (IT, Marketing, Sales, Finance, and so on).
    Participate in growth-related activities (investments, acquisitions, corporate alliances, etc.).

    05/2020 - 05/2021
  • Project Manager - Chief Executive Officer

    VNP Group - Westay

    Designed and implemented business operations
    Raised revenue of company up to 300% with 20% cost decrease
    Established policies that promoted company culture and vision
    Drove the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
    Employed various initiatives to coach employees to optimize their capabilities.
    Assessed and implemented improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

    11/2018 - 05/2020
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    Executive Assistant To Chief Executive Officer

    PowerGate Software

    Coordinate and deal with clients oversea
    Organized board meetings; handled board meeting logistics; sent documents for review prior to meetings; took and distributed notes; and fielded general board member questions.
    General administrative and clerical duties were performed.
    Drafted and translated a outsourcing contract for a corporation

    09/2017 - 10/2018
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    Project Manager

    Hexa Company

    Reviewed project plan to determine time-frame, funding limitations, procedures, staffing requirements and allotment of resources to various phases of the project.
    Established work plan and staffing for each project phase and arranges for recruitment or assignment of project staff.
    Tracked actual performance against planned project performance, analyzes variances, and work with project team to ensure all customer needs are met while maintaining control of the project.
    Managed team of 4 people
    Developed Website teaching quickbooks for Students all over the world

    10/2016 - 10/2018
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    Assistant To Vice President Operations

    Goldsun Focus Media

    Assisted in end to end recruitment
    Created interview appointments
    Created job advertisements, phone screen applicants
    Completed appropriate paperwork for new and exiting employees

    01/2017 - 07/2017

Quá trình học tập

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    Foreign Trade University

    Extenal Economics - Excellent Degree

    Grade: 3.7/4
    Scholarship for the top 1% of best academic performance at faculty (4 years)
    Top 3 best high score thesis

    08/2014 - 08/2018
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    Associated with One Mount

    Data analyst

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    VNP Group

    Project Management Couse

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    Associated with POS365.VN - VNLife Ecosystem

    Python code

Hoạt động ngoại khóa

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    Real Estate Club

    Head of Media and Communication Department

    03/2016 - 05/2018
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    Nielsen Case Competition


Tên giải thưởng

  • CHAMPION at Google Cloud Hack-novation Competition

    Issued by Google Cloud & One Mount Group

  • Potential Project Award Of The Year

    Issued by VNP Group
    With excellent performance during the year when increasing sales by 3 times with optimal costs of 30%

  • CHAMPION at Nielsen Case Competition

    Issued by Nielsen


Kỹ năng & chứng chỉ

Project Management

Human Resources (HR)


Customer Satisfaction

Business Development

Microsoft Office

Customer Service




Data Analysis

Problem Solving

Professional Scrum Master

Thứ 3, 26-07-2022

Cuộc trò chuyện cùng chị Trang là một trong những buổi kết nối tuyệt vời nhất của em từ trước đến giờ trên Mentori ^^ Em rất cảm ơn chị Trang đã dành thời gian để chia sẻ với em về NCC ạ, những chia sẻ của chị vô cùng thực tế và có nhiều insights. Trong 1 tiếng mà chị khiến em "wow" hết lần này đến lần khác, những góp ý của chị Trang giúp em thấy sáng tỏ về những điều cần để chuẩn bị cho 1 cuộc thi giải case: như việc lên plan phải tập trung vào key outcomes, cách tận dụng và lọc dữ liệu để tránh bị lạc trong "mê cung data", những điểm sáng sẽ dễ được BGK đánh giá cao hơn, hay cách form team để teamwork hiệu quả đối với NCC... Em cảm ơn chị nhìuu vì chị đã rất kiên nhẫn và nhiệt tình giải đáp, dù em hỏi rất nhiều với đủ mười vạn câu hỏi vì sao hic hic :'> Chị Trang thông minh, tài giỏi và đáng yêu lắm ạ nên em chỉ muốn book thật nhiều buổi với chị thuii, em hi vọng sắp tới mình sẽ có nhiều cơ hội trò chuyện, học hỏi và tâm sự với chị thật nhiều nữa. Em chúc chị mãi luôn vui vẻ, xinh đẹp và thành công ạ<3

Đánh giá từ Mentee

Nguyễn Thu Nga
Business Development - Project Leader tại Dream Agency

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