Duy Phuc Pham

PMO | Logistics Operation Manager tại Tik Tok VN

1 mentee
1 h

Chương trình mentoring của Duy Phuc Pham

Giới thiệu bản thân


Accumulating strong foundation of Supply Chain feild from university and gaining the international view from the internship give me passion on this major specialized.

On the way to indicate self-career path, I am willing to adapt and contribute to new company concepts to work for deepyly understanding the implementation of Supply Chain models in reality business.

Key Target:

I am very excited about the application of technology in the logistics field in general and the E-commerce market in particular.

With more opportunities to participate in projects, I would like to see myself be upgraded in the ownership skill as well as develop a mindset of making business profit through the operation aspect. Through that journey, I also want to enhance my soft skill of data analysis and expand external relations with dealing with stakeholders.

Kinh nghiệm làm việc

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    PMO | Logistics Operation Manager

    Tik Tok VN

    10/2022 - Hiện tại
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    Operations Excellence

    Shopee Express VN

    - Work on Cross functional projects (Process set up/ improvement) to help platform run seamlessly and sustainably.
    - As part of the projects develop and execute strategies and help communicate with relevant stakeholders to help SPX operations even in unexpected situations.
    - Key contact point between SPX Departments (Local and Reg.) and Operations Excellence team on those special projects that needs collaboration across teams.
    - Lead and manage projects end to end; work with varied stakeholders to achieve its business goals.
    Support the team with the development of business project reports.
    - Design and build reports and presentation, ensure data integrity and hygiene.
    - Work proactively with internal teams (e.g Ops, BI, CX, Product etc.) on assigned projects.
    - Adapt and react quickly to changing needs and business decisions.

    01/2020 - 10/2022
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    Logistics Operation

    Shopee VN

    • Track and monitor the 3PL service performance to ensure the delivery service meets the
    expectation from Shopee.
    • Handling customer and carrier requests, complaints related to delivery service.
    • Assist in the planning and implementation of system features with the Product - function to
    ensure the projects are going in the right direction within the targeted timeline.
    • Controlling the database of compensation amount and guarantee the Reconciliation -
    function is recorded accurately.
    • Following salesforce ticket and pushing 3PL to keep up with solving customer issues.
    • Draw up the internal project plans, dependencies, and communicate across the involved
    parties to align everyone across the scopes and timeline.

    • Dealing with 3PL to get the profitable shipping rates of Express and Eco Service that
    leads to increase volume up to 15%.
    • Negotiate and finalize the operation terms of the new 3PL contract.
    • Improve 3PL's picking on time performance equivalent to the rate rise 10%.

    05/2020 - 12/2021
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    Logistics Executive

    Hansae Yes24 Partners

    Direct Responsibilities:
    • Ownership of payment process of TT and L/C for fabrics and trims.
    (Handling for garment buyers: GAP, MAST, Carharrt and Polo)
    • Checking and confirming the shipping documents (Invoices, Packing list, Bill of landing
    and other payment documents) from merchandise teams.
    • Inputing and tracking data on ERP system for internal process.
    • Cooperation with Finance team and Logistics divisions in Korea headquarter for
    reducing fee throughout payment processes (banking charge).
    • Tracking and ensure order and payment data in Hansae Supply Chain system, ERP
    system and Korea Tax System are matching.

    Expand responsibilities:
    • Weekly report of forecasting the amount of payment
    • Following up the shipment from the suppliers to the factories in Viet Nam.

    05/2019 - 04/2020
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    Supply planning Executive

    Beiersdorf Vietnam

    Direct Responsibilities:
    • Ownership of daily & weekly labelling and packing plans of brand Eucerin and Nivea.
    Tracking and coordiante with service party, warehouses, co-packer and Logistics to fulfill
    the plans that meet the commercial department demand.
    • Packing guideline & POSM inventory controlling. Follow the delieveries and orderings
    from suppliers as well as the clearance of POSM from internal contacts. Coordinate with
    Marketing, Shopper Customer Management and Procurement department for smooth
    • Packing cost control and report.
    • Maintain masterdata of Demand & Supply planning workflow in SAP system.
    • Achieve the Supply Chain department service level.

    Expand responsibilities:
    • Alert demand & supply planners about stock situation.
    • Tracking & alert requirement documents (CFS and MOH certificate) before imported
    products arriving to warehouse.

    04/2018 - 04/2019
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    Logistics Intern

    Forest Living B.V

    Responsibilities: Elaborate the sustainable supply chain project
    ▪ Give the company insight in what they can do to make their supply chain more circular
    ▪ Planning their transportation process and do calculation on the CO2 emissions

    01/2018 - 03/2018

Quá trình học tập

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    Western Sydney University

    Master of Business Administration

    02/2021 - 02/2023
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    NHL Stenden

    Internship, International Business

    11/2018 - 11/2018
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    University Of Economics Ho Chi Minh City

    Bachelor of International Business

    09/2014 - 09/2018

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