Nguyễn Thị Thu Trang

Head of Card Center -Retail banking tại Ngân hàng TMCP Hàng Hải

Chương trình mentoring của Nguyễn Thị Thu Trang

Giới thiệu bản thân

Curriculum
Vitae
COSO
10 Coaching and Mentor …. 2016, 2017
11 Leadership – Crestcom T9.2018
12 NLP T10.2018
13 Leader ship training course chain – Dale Carnegine T6 – T11.2020
II. TRANSFERABLE SKILLS/WORK HABITS:
 Computers: Proficiency with Microsoft Office: Excel, Microsoft Project, PowerPoint.
 Languages: Good at English and Vietnamese
 Leadership management skill
 Attention to detail
 Trustworthy
 Able to work under high pressure
 Responsible and dependable
 Have experience in collecting, analyze data
III. KEY QUALIFICATIONS
 Good knowledge of Card & E-banking Risk management;
 Knowledgeable and experienced in project management;
 Good knowledge of retail banking product;
 Knowledgeable and experienced in card operational practices, Card Product and value added service
development for card, including local card and International EMV card, ATM, POS, Mobile POS;
Payment solutions such as: QR code, Samsung pay, MOCA, MEED, Clingme, Payoo….
 Knowledgeable and experienced in negotiations and working with both local and foreign partners;
 Strong analytical, problem solving, and judgment skills
 High energy and commitment level
IV. EXPERIENCE:
From 5/2021 – now : Head of Card Center – Retail banking – MSB
 Develop and manage card portfolio; responsible for the transaction volume, Card revenue and profit, NPL
 Manage Card Operation activities
 Manage Card/ ATM/ payment networks with Mastercard, VISA, Napas… to increase transaction volume
 Be responsible for Customer experience in Card Journey

Kinh nghiệm làm việc

Head of Card Center -Retail banking

Ngân hàng TMCP Hàng Hải

- May 2021 - Present: Head of Card Center -Retail banking
- Nov 2013 - Apr 2021: Head of Card and Digital banking Risk Mgt. - Risk Division

11/2013 - Hiện tại
Head of Card Risk Management

Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế

11/2013 - 11/2013