Nguyễn Thanh huyền

Customer Service - Team Leader of Facebook Department tại HK MEDIA (An E-commerce company on the EU & U.S market)

Theo dõi

Hồ sơ
Đánh giá

Giới thiệu bản thân

An independent and self-motivated 3 years student with high learning spirits.

Kinh nghiệm làm việc

Customer Service - Team Leader of Facebook Department

HK MEDIA (An E-commerce company on the EU & U.S market)

- Managed 8 member teams to consulting and supporting foreign customers (U.S, Canada, France, Spain,...)
- Learned the way to make a daily monthly plan, solved problems among members and teams to push up quality work
- Lead some projects relating to improve customer's satisfation (pushed 2.2 point to 4.0 point within 1 month on TrustPilot website)
- Supporting Sales Department to translate ideas English - Vietnamese and Vietnamese - English

04/2019 - Hiện tại
External Relations - Communications Collaborator

National Program 844 - Ministry of Science & Technology (ISEV - Intiative for Startup system in Vietnam)

- Supportly update information on fanapge" Techfest Vietnam" about Techfest 2019 event ( Techfest Vietnam is the biggest annual event for the innovative
startup community Vietnam.
- Completely daily and weekly tasks assigned.
- Supportly tracking the process of completing the project of startup support centers participated in program 844 by quarter.

10/2019 - 01/2020
CEO Assistant/ Human Resource Intern

Mentori Vietnam – Kickstart Career with Professionals (A company with field of mentoring and developing human resource)

- Completely daily and weekly tasks assigned by CEO/Leader
- Researching as per request of CEO
- Project: “Recruiting a team representative of company to participate in Startup Contests” - 01 month
- Position: Team leader
- Directed 06 team members to the engaging of candidates, prepared the test for test knowledge round and case study for group assessment round.
- Trained members & adjusted plans to recruit with 4 rounds: CV, Test knowledge, Group Assessment, Interview.
- With leader of HR department formed a recruitment process for the company.

09/2018 - 04/2019

Quá trình học tập

Foreign Trade University

Bachelor of International Finance

08/2018 - 08/2022

Hoạt động ngoại khóa

VPV Vietnam

External Affairs Department

Information Day 2019 - International Cultural Youth Exchange -300 participants
Inviting sponsors for " Information Day 2019" and consult students who concerned about volunteer aboard during event which organized in University of Social Sciences and Humanities
FTU Innovation and Incubation Space

Content Department

Event: STARTUP FROM ZERO TO CEO - 500 participants
Working with communications team to create actionable cross- functional content plans to attract participants for event also take creative ideas for event
YouthMentor

External Affairs Department

Event: Outline The Future - 700 participants
(09/2019 - 11/2019)
Connecting and supporting head of event organizing department invite diamond sponsor successfully

Tên giải thưởng

First runner-up: I-STARTUP 2019 Contest

Start-up contest for young people kicks off nationwide - Established by Nation Economics University
Project: YouthMentor
- A Startupwith field of mentoring and developing human resource quality

03/2019