Nguyễn Thanh huyền

Customer Service - Team Leader of Facebook Department tại HK MEDIA (An E-commerce company on the EU & U.S market)

Giới thiệu bản thân

An independent and self-motivated 3 years student with high learning spirits.

Kinh nghiệm làm việc

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    Customer Service - Team Leader of Facebook Department

    HK MEDIA (An E-commerce company on the EU & U.S market)

    - Managed 8 member teams to consulting and supporting foreign customers (U.S, Canada, France, Spain,...)
    - Learned the way to make a daily monthly plan, solved problems among members and teams to push up quality work
    - Lead some projects relating to improve customer's satisfation (pushed 2.2 point to 4.0 point within 1 month on TrustPilot website)
    - Supporting Sales Department to translate ideas English - Vietnamese and Vietnamese - English

    04/2019 - Hiện tại
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    External Relations - Communications Collaborator

    National Program 844 - Ministry of Science & Technology (ISEV - Intiative for Startup system in Vietnam)

    - Supportly update information on fanapge" Techfest Vietnam" about Techfest 2019 event ( Techfest Vietnam is the biggest annual event for the innovative
    startup community Vietnam.
    - Completely daily and weekly tasks assigned.
    - Supportly tracking the process of completing the project of startup support centers participated in program 844 by quarter.

    10/2019 - 01/2020
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    CEO Assistant/ Human Resource Intern

    Mentori Vietnam – Kickstart Career with Professionals (A company with field of mentoring and developing human resource)

    - Completely daily and weekly tasks assigned by CEO/Leader
    - Researching as per request of CEO
    - Project: “Recruiting a team representative of company to participate in Startup Contests” - 01 month
    - Position: Team leader
    - Directed 06 team members to the engaging of candidates, prepared the test for test knowledge round and case study for group assessment round.
    - Trained members & adjusted plans to recruit with 4 rounds: CV, Test knowledge, Group Assessment, Interview.
    - With leader of HR department formed a recruitment process for the company.

    09/2018 - 04/2019

Quá trình học tập

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    Foreign Trade University

    Bachelor of International Finance

    08/2018 - 08/2022

Hoạt động ngoại khóa

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    VPV Vietnam

    External Affairs Department

    Information Day 2019 - International Cultural Youth Exchange -300 participants
    Inviting sponsors for " Information Day 2019" and consult students who concerned about volunteer aboard during event which organized in University of Social Sciences and Humanities

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    FTU Innovation and Incubation Space

    Content Department

    Event: STARTUP FROM ZERO TO CEO - 500 participants
    Working with communications team to create actionable cross- functional content plans to attract participants for event also take creative ideas for event

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    External Affairs Department

    Event: Outline The Future - 700 participants
    (09/2019 - 11/2019)
    Connecting and supporting head of event organizing department invite diamond sponsor successfully

Tên giải thưởng

  • First runner-up: I-STARTUP 2019 Contest

    Start-up contest for young people kicks off nationwide - Established by Nation Economics University
    Project: YouthMentor
    - A Startupwith field of mentoring and developing human resource quality


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